MPA undertakes to make all reasonable efforts to offer its clients with reduced capacities or disabilities the same possibility of access to its services.
Accessible Formats and Communication Aids
Upon request and whenever possible, The MPA will provide its customers with information in an accessible format and with communication aids depending on the customers’ accessibility needs.
The MPA will consult with the person making the request to determine the suitability of an accessible format or communication medium.
Website and Content Accessibility
The MPA aims to improve access to web content and services for all customers, including people with disabilities and the elderly with diminished capacities due to ageing. In this way, people can perceive, understand, navigate and interact with this website.
To this end, the MPA will ensure that its website, including the content, complies with the Web Content Accessibility Guidelines (WCAG), except where this is impracticable.
Information and Communication Standards
We aim to communicate with people with disabilities who have requests for information in a way that takes into account their disability so that we can interact and communicate effectively with them.