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Accessibility

MPA undertakes to make all reasonable efforts to offer its clients with reduced capacities or disabilities the same possibility of access to its services. 

Accessibility Plan 2023-2026

 
The Montreal Port Authority has published its accessibility plan to promote inclusiveness and participation for all: Accessibility plan and feedback process 2023-2026. This plan was developed and will continue to be updated with the participation of the public and people living with disabilities.
 
If you have any questions or suggestions about the MPA's accessibility plan or your ability to access our services, please feel free to send us your comments. 

Contact person for comments: 

The APM Community Relations Advisor is responsible for receiving comments from the public and employees on the accessibility plan or any accessibility-related issue.

How to submit a comment:

By email: This email address is being protected from spambots. You need JavaScript enabled to view it. with the word "accessibility" in the subject line

By phone: 514 283-7011 and ask to speak to the Community Relations Advisor about accessibility

By mail:

Montreal Port Authority
Attn: Community Relations Advisor (re: Accessibility)
2100 Pierre-Dupuy Avenue, Wing 1
Montreal, QC  H3C 3R5

The MPA will acknowledge receipt of all accessibility feedback within five (5) business days, with the exception of anonymous feedback. All feedback is responded to in the same way it is received.

Anonymous feedback 

The MPA appreciates feedback and the time spent providing it. If you prefer to provide feedback anonymously, you do not need to provide your name. The MPA will only share feedback with staff and persons directly involved in the process of improving accessibility within the MPA. It is also possible to send a letter by post without a return address. 

Accessibility policy

Accessible Formats and Communication Aids

Upon request and whenever possible, The MPA will provide its customers with information in an accessible format and with communication aids depending on the customers’ accessibility needs.

The MPA will consult with the person making the request to determine the suitability of an accessible format or communication medium.

Website and Content Accessibility

The MPA aims to improve access to web content and services for all customers, including people with disabilities and the elderly with diminished capacities due to ageing. In this way, people can perceive, understand, navigate and interact with this website.

To this end, the MPA will ensure that its website, including the content, complies with the Web Content Accessibility Guidelines (WCAG), except where this is impracticable.

Information and Communication Standards

We aim to communicate with people with disabilities who have requests for information in a way that takes into account their disability so that we can interact and communicate effectively with them.

Feedback

One of MPA’s goals is to provide an efficient and enjoyable experience for users of its website, including people with disabilities. Accordingly, comments regarding our website are always welcome, appreciated and can be submitted in the following formats: in person, by telephone, by post, by email (This email address is being protected from spambots. You need JavaScript enabled to view it.) or, where appropriate, by using the complaint form included on this website.